Refund Policy

1. When you can get a refund

• Your account was not activated after payment.
• There is a technical problem on our side that we cannot fix.
• The subscription was never used or activated.

2. When refunds do not apply

• Change of mind after purchase.
• Problems caused by your internet connection or an unsupported device.
• Incorrect setup on the customer side.
• A subscription that has already been partly used.

3. Try before you buy

We strongly recommend using the free trial first to check your device and connection.

4. Technical help

Most issues are solved quickly with our support team, so contact us before requesting a refund.

5. How to request a refund

Email support@iptvprimeus1.com with your order number. We reply within 24 to 48 hours.

6. Processing time

Approved refunds are returned within 5 to 10 business days, depending on your payment method.

7. Changes to this policy

We may update this policy at any time. The version published on this page applies to your order.